Authors: Published: 02 Feb 2015

Abstract

The Idaho Transportation Department (ITD) budget is approximately $7.5 million annually for winter maintenance materials, $12 million for snow plow operations and $6 million in operator salaries. However until recently, it was difficult to assess how well the money was being spent and what efficiencies in terms of mobility and safety were being realized on our road network. ITD places a high priority on providing excellent customer service and this extends to our winter road operations for the traveling public. This paper describes how two key performance measures for winter maintenance were developed and implemented. It also outlines some of the immediate and potential benefits of the performance measures.
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